Zero service from vodacom fibre

This for vodacom fiber In december my fiber stopped working, logged a call with the call center. They phoned within a week and made an appointment with me. Technician did a fix outside my yard but mentioned that it is a difficult place and might give problems again. So i had internet for almost 48hours when it went down again. Phone the call center and was told the call was still open, and they'll escalate it. Since then I called them about 10 times, the call center guys can only confirm that the line is not working and that the call is escalated above them. More than once i was told that they can email the people working on it. The last person mentioned that he will send copies regional managers etc. I have had one call from a person whom i informed that i cannot take calls before a specified time and this was the time of the call and i couldn't answer. Zero futher attempts made from their side. Zero communication. Nothing. No one able to assist. No one able to give any sort of feedback.