Zero service from Vodacom fiber

We had our fiber lines installed 2 weeks ago by Vumatel. We have not had internet connection since day 1. Vumatel advised that the connection was rejected by Vodacom. I have been phoning, smsing, e-mailing and messaging Vodacom on a daily basis for the past 2 weeks, with no response other than that they are looking into the problem and that their team will be in contact with me (no time frame can be given). On other occasions I have been told to phone every 48 hours. If there was an option to give Vodacom Fiber 5 minus stars, I would