CB
Christo B
1 reviews | Active since Sept 2009
02 Apr 2019, 15:24
Zero service from Vodacom
For 2 and a half years, the trend continues. No account, no invoice but **** Vodacom wants to get paid. For the whole of March, I once again begged for the account...No response the whole month. Finally someone phones me on Friday to send the invoices and statements, but guess what, **** Vodacom, block my lines. Oh and how do you suppose will get get paid now, since I have no internet anymore. Then **** Vodacom just sends me a warning letter to pay the full amount within 7 days. Guess what Vodacom...if my internet line is blocked by you, you cannot get paid. And thank you for blocking me on social media (Facebook) as well. The more info I take to ICASA tomorrow morning, the more trouble you will face
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Apr 2019, 16:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Apr 2019, 16:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Christo B's updateReviewer Update
02 Apr 2019, 16:24This response means nothing to me
CB
Christo B's update02 Apr 2019, 16:24
Reviewer Update
This response means nothing to me
CB
Christo B's updateReviewer Update
03 Apr 2019, 11:15And I am still waiting for Vodacom to contact me. I guess if you know you are wrong, then you will do your best to keep quiet and hide !!!No word from Vodacom on Facebook, Twitter, Hellopeter, email etc. You have until 12h00pm today, 3 April 2019 to make contact with me AND sort out my account at the same time. Should you fail to commit to this, the official complaint against you, with all relevant proof of my attempts to contact you, will be handed in as a hard copy at the ICASA complaints office. Make your call
CB
Christo B's update03 Apr 2019, 11:15
Reviewer Update
And I am still waiting for Vodacom to contact me. I guess if you know you are wrong, then you will do your best to keep quiet and hide !!!No word from Vodacom on Facebook, Twitter, Hellopeter, email etc. You have until 12h00pm today, 3 April 2019 to make contact with me AND sort out my account at the same time. Should you fail to commit to this, the official complaint against you, with all relevant proof of my attempts to contact you, will be handed in as a hard copy at the ICASA complaints office. Make your call
CB
Christo B's updateReviewer Update
03 Apr 2019, 13:58Vodacom has been reported to ICASA, with an official complaint being laid at their offices
CB
Christo B's update03 Apr 2019, 13:58
Reviewer Update
Vodacom has been reported to ICASA, with an official complaint being laid at their offices