ZERO SERVICE FROM VODACOM

3 Months I have been complaining, phoning customer support, sending emails with screenshots to ********** ********** as requested by "customer support" (Service request SR181 ********** 10 that has now been open for 3 1/2 months without any change) in regards to the fact that I pay R1499-00 a month for a 100mb/s fibre line and have NEVER reached more that 20mb/s . I have send 6 speed test results to them that was conducted on their dedicated speed test site where the average download speed is between 4mb/s and 10mb/s and they don't even have the decency to let me know that they are looking into it yet they deduct their money without any delay every month for a service they do not render. My next step unless they contact me in the next week is to go seek legal advice on the way forward to recover my money that they are *****ing....