ZERO SERVICE EXPERIENCE AT VODACOM SOUTH AFRICA

I called in for an Upgrade on a Red Phone deal on the 17th December 2024. Apparently the device was delivered, but not to me, I have called Vodacom 11 times already - i get the same response, we will call you back and up to this moment, they have not seen it a priority to call me back. I have spoken to many "Consultants" with no positive results. A "delivered" gadget which is in dispute must be top priority especially for such an expensive gadget - but not for Vodacom. Is this company now a Government subsidiary - to say this is bad service is an insult to companies trying hard to impress but being bad at it - This is NO SERVICE at all.