ZERO service before I even become a customer

Vodacom shop Clearwater Mall, Five days later and my business application is still not approved and finalised. All we get are excuses. As a customer, i had to be making calls and going back to the store to sort out this applications. to top if off , I ported my number 5 days ago to vodacom. got to the store and had to buy a prepaid sim to get it activated. the sim is still not active 5 days later. I had to personally call all avenues of the vodacom customer service numbers to eventually be told that the consultants at the vodacom shop sold me a promotional pack sim and not the correct one. So I find myself asking the question DID I MAKE THE RIGHT DECISION TO MOVE TO VODACOM. as a customer who wants to give them the business is this what i am going to get as SERVICE ????