sN
sharne N
1 reviews | Active since Feb 2018
28 Feb 2018, 10:09
Zero service and Zero DATA
Your DATA is much too expensive!!!!! Your competitors much better deals! My DATA runs out over night and I'm not even on my phone - where is all my DATA going???how is that even possible and all APPS settings are off for mobile DATA. Then when phoning customer care to help me find out you must first go thru voice promps and play guessing games to get to an option that will actually put you thru to someone to speak too - There is no option on customer care that actually says "if you want to speak to a consultant press 0 or whatever you must first go in to one of the options listen to **** and guess what next - But obviously the sales line will go thru automatically - no problem there to speak to someone. Then when I finally after all this got thru to someone by customer care the lady propably didn't want to deal with my frustration and just dropped my call! Zero service and Zero DATA!!! Very frustrating :(
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Replies (2)
Vodacom's replyOfficial
28 Feb 2018, 10:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Feb 2018, 10:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2018, 16:11Good day
We regret taking note of your experience.
Please monitor/check your usage device via settings>data usage>check applications below graph that used your data. (Please check under data traffic for Hawei devices).
You can also load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
We have loaded some data on your number.
Kind regards
Moddy
Best regards,
Vodacom's reply09 Apr 2018, 16:11
Official
Good day
We regret taking note of your experience.
Please monitor/check your usage device via settings>data usage>check applications below graph that used your data. (Please check under data traffic for Hawei devices).
You can also load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
We have loaded some data on your number.
Kind regards
Moddy
Best regards,