Zero service
<p>It has been since 26 October 2016 my lapsed contracts x3 were cancelled.</p> <p>You still take money via debit order from account and it is costing me an enormous amount of time and money to sit on the phone with your call centre. I have about 12 reference numbers by now and no results.</p> <p> </p> <p>My next step is the consumer board -actually as we speak I am busy logging a complaint.</p> <p> </p> <p>I have no interest in any of your so called senior consultants contacting me to inform me they are looking into it. No more excuses-we will just have to put the pain where it belongs.</p>
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
22 Feb 2017, 09:34Logged my complaint with the consumer goods and services ombud. Here's the contact for any other people struggling with poor service delivery- http://www.cgso.org.za/complaints/
You get a ref# when your complaint is logged.
's update22 Feb 2017, 09:34
Reviewer Update
Logged my complaint with the consumer goods and services ombud. Here's the contact for any other people struggling with poor service delivery- http://www.cgso.org.za/complaints/
You get a ref# when your complaint is logged.
Vodacom's replyOfficial
22 Feb 2017, 10:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2017, 10:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Feb 2017, 14:06Good Day Ronel Gush
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
Vodacom's reply22 Feb 2017, 14:06
Official
Good Day Ronel Gush
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,