Zero Service

Again no feedback after 6 days... ... 2 months later and 40 hours on the phone.I was told one lie after lier...September i order a new phone on contract from Vodacom Agent (Shahista Abdulkadir )(a phone was sent to me that was the wrong one.Ram pick it up the next day to return it to Vodacom.Two days later Vodacom try to deduct a amount for the returnd phone,The debit order was decline because i did not put money in the account.It happend 3 times and left me of an overdraft of R420.00 for fees for the declined debit orders..At the same time Vodacom charge me R50 x3 for the debit order that was decline on their side for a phone i did not have.Total amount of R470.00....I try to correct this for 2 months...countless promises that they will phone me back never materialised....Please Help!!!