Zero Response From Fibre Call Centre

Been trying to get fibre installed at my home for 4 months. Ive sent Caleb Mundie and Lydell Chetty proof via email that aerial fibre poles exist right at my complex gate and they claim that their installations department say its not feasible, yet the infrastructure is already in place. Lydell chetty simply stopped responding to my email queries despite numerous promises that somebody would get to me. Caleb promised to get back to me on 5 december to no avail. Their team leaders promised to get back to me to no avail. The customer service in this department is SHOCKING? Dont waste your time with these guys, they arent serious about attracting customers.