Zero Response

Hi,

I am writing to formally complain about the lack of response to an inquiry I raised some time ago.

After contacting Vodacom, I was assisted by a gentleman named Lester, who assured me that he would look into the matter and revert to me. Unfortunately, despite this assurance, I have received no feedback or update to date.

This delay is unacceptable. As a customer, I expect timely communication and follow-through, especially after being given a clear commitment. I should not have to continuously follow up for a response that was promised.

Please treat this matter as urgent and provide an update as soon as possible. Should this continue to be ignored, I will have no option but to escalate the issue further.

I look forward to your prompt response.