PV
Pieter V

1 reviews | Active since Mar 2015

17 Mar 2015, 09:49

ZERO response an many calls

26-Feb Upgrade an old Nashua contract that was migrated at River Square. No handset<br> 11-Mar - Due to problems (Out of time), I realise the per minute cost has gone now gone up considerable on the old contract that I had. This was not explained at all<br> I go back to Vodacom store River Square Vereeniging.<br> They say there is nothing they can do.<br> They give a Number to call ***<br> Speak to the agent - She says there is nothing she can do<br> I insist on speaking to the supervisor. She is busy, takes my number to phone back. <br> I go back to work. Use the on-line chat twice - They cant do anything<br> Send 2 e-mails. Receipt acknowledged - NO RESPONSE<br> Call the call centre again. After an argument with the agent that insist he cant do anything, he logs a cal.<br> 12-Mar 16h00 - STILL NO REPONSE!<br> 13-Mar 09h15 - No response yet from any Vodacom representative!<br> E-Mail contact to River Square store AND Vodacom. Use the Chat line - Cant help me!<br> Call *** - Logged a call. Promised call back - No response<br> 14 Mar Bradley George sends e-mail. Query in hand<br> 16 Mar No Contact - Send E-Mails AGAIN<br> 17 Mar No Contact - Chatline refers me to 082111. Their response - Cant help<br> Mr Mkhakha & Mr Mzazi

0
Replies (1)
Vodacom
Vodacom's reply17 Mar 2015, 13:58
Official
Hello Pieter.devillier,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,