Hellopeter
Share Your Experience
MS
Marc S

1 reviews | Active since Jul 2011

31 Dec 2025, 14:45

Zero resolution or effort or care !!!!!!

Good day

You must be JOKING!!!!!!!! You’ve just highlighted my exact problem that I’ve been reporting for months, that you cannot fix for this paying customer!!!!!! And now you just close my call because you can’t give me the service and solution I’m paying for!!!!!!

YOU ARE SUPPOSED TO FIX MY Problem AND NOT USE MY PROBLEM TO QUIT ON ME AND LEAVE Me HIGH AND DRY!!!!!!

HOW CAN YOUR INABILITY BE A Punishment TO ME YOUR PAYING CUSTOMER ?????

Please fix why you can’t call me and I can’t call my wife or my daughter!!!!!!!!

Thank you Regards Marc

My phone is right in my hand and I have no missed calls!!!!!!!

0
Replies (21)
Vodacom
Vodacom's reply01 Jan 2026, 07:56
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team 
MS
Marc S's update01 Jan 2026, 08:18
Reviewer Update
Hi

Thxs

Happy to wait. I mean what is a problem dating back to September 23 a problem???
MS
Marc S's update01 Jan 2026, 11:23
Reviewer Update
Good day,

We?ve attempted to contact you on several occasions, but unfortunately haven?t been able to reach you.

As a result, we?ll be closing your query from our side for now.

Should you require any further assistance, please feel free to reach out ? we?ll be happy to help.

You?re also welcome to reply to the email we've sent you.

Kind regards,
Vodacom Consumer Website Team
MS
Marc S's update06 Jan 2026, 01:07
Reviewer Update
Good morning
All three of us have made the changes you’ve recommended.
My wife and I could finally make 2 or 3 calls to each other but then it stopped working again. All attempts to call each other just gave a call failed error.
My daughter was able to call my wife and myself 3 times but neither my wife nor I could call her. Same call failed error.
Afraid the problem persists. Please kindly assist us.
Thank youMarc
MS
Marc S's update12 Jan 2026, 17:50
Reviewer Update
Hi

So absolutely nothing more from Vodacom!!!!
Nothing?????

I went to Vodafone today again and again they say it’s a Vodacom problem!!

How about some help ??????

Thank you
MS
Marc S's update15 Jan 2026, 14:05
Reviewer Update
Guys

We rep**** to this email ages ago!!!!!!!!

We have done everything they’ve suggested.
Everything!!!!

This was ages ago!!!!!

You have not rep**** to my email and done nothing further to help us.

Nothing!!!!!

So still we sit unable to make and receive calls!!!!!

Zero!!!!

Please help !!!!!!

Thank you
Marc


MS
Marc S's update20 Jan 2026, 08:57
Reviewer Update
Hi

So absolutely nothing more from Vodacom!!!!
Nothing?????

How about some help ??????

Thank you
MS
Marc S's update25 Jan 2026, 09:18
Reviewer Update
Hi

Months and actually years of begging Vodacom to fix our problem and NOTHING!!!

They just don’t fix it and in fact most times don’t even bother to reply.
They use the same comment repeatedly to waste time and delay but simply achieve nothing.

Vodacom are incapable of fixing the fact that our three vodacom cell numbers simply can’t make it receive calls.
We receive sms’.
We receive WhatsApp’s.
But no calls either way.

We ask Vodafone and they say it’s a Vodacom problem.
I keep begging Vodacom to fix the problem but get absolutely no where. Zero help and resolution.

What a disappointing situation Vodacom!!

Please fix our problem!!!!

Thank you


MS
Marc S's update29 Jan 2026, 11:04
Reviewer Update
Hi

Months and actually years of begging Vodacom to fix our problem and NOTHING!!!

They just don’t fix it and in fact most times don’t even bother to reply.
They use the same comment repeatedly to waste time and delay but simply achieve nothing.

Vodacom are incapable of fixing the fact that our three vodacom cell numbers simply can’t make it receive calls.
We receive sms’.
We receive WhatsApp’s.
But no calls either way.

We ask Vodafone and they say it’s a Vodacom problem.
I keep begging Vodacom to fix the problem but get absolutely no where. Zero help and resolution.

What a disappointing situation Vodacom!!

Please fix our problem!!!!

Thank you

MS
Marc S's update05 Feb 2026, 11:49
Reviewer Update
Hi

Months and actually years of begging Vodacom to fix our problem and NOTHING!!!

They just don’t fix it and in fact most times don’t even bother to reply.

They use the same comment repeatedly to waste time and delay but simply achieve nothing.

Vodacom are incapable of fixing the fact that our three vodacom cell numbers simply can’t make it receive calls.
We receive sms’.
We receive WhatsApp’s.
But no calls either way.

We ask Vodafone and they say it’s a Vodacom problem.
I keep begging Vodacom to fix the problem but get absolutely no where. Zero help and resolution.

What a disappointing situation Vodacom!!

Please fix our problem!!!! We customers who can’t make or receive calls!!!!!!

Thank you
MS
Marc S's update24 Feb 2026, 07:25
Reviewer Update
Still no response or resolution from Vodacom.
Nothing.
Dead quiet.
Just totally ignore our problem …………
MS
Marc S's update26 Feb 2026, 09:43
Reviewer Update
Still no response or resolution from Vodacom.
Nothing.
Dead quiet.
Just totally ignore our problem …………
MS
Marc S's update06 Mar 2026, 22:07
Reviewer Update
Still no response or resolution from Vodacom.
Nothing.
Dead quiet.
Just totally ignore our problem …………

MS
Marc S's update17 Mar 2026, 10:43
Reviewer Update
Still no response or resolution from Vodacom.
Nothing.
Dead quiet.
Just totally ignore our problem …………
MS
Marc S's update18 Mar 2026, 09:46
Reviewer Update
Good day

I have no email from you and after months and months and months and months and months, my wife, child, & myself, are still unable to make and receive calls on our Vodacom numbers.

Terrible lack of help and service!!!!

Very poor reflection of South African customer service ……

Thank you


MS
Marc S's update19 Mar 2026, 08:53
Reviewer Update
Good afternoon

That is an OLD email and I rep**** to it at that time.

We followed every step they suggested and STILL ARE unable to make or receive vodacom calls. I even said that in my reply email and in my various complaints!!!

Point is, since that OLD email VODACOM have not helped us further and in fact just keep reverting to the same questions they asked me years ago, and I’ve answered multiple times, it basically done nothing to resolve this problem.

Nothing.

So after months & in fact since September 2023, we have been begging Vodacom to help us!!!!
And nothing!!
Just excuses and zero resolution!!
Just delay tactics and zero constructive resolution.

Guys, what a poor example of Customer Service and caring for their customers!!!!

So, the sage continues and still the three of us are unable to make or receive Vodacom calls!!!!

Thank you

MS
Marc S's update21 Mar 2026, 15:31
Reviewer Update
Hi

I just called my wife’s number from my vodacom number. Call failed.
My wife called me from her Vodacom number to my Vodacom number. Call failed.
I called my daughter from my Vodacom number to her Vodacom number, AND IT WORKED. FIRST TIME IN MONTHS.
I TRIED A SECOND TIME. CALL FAILED!!!!!!

And so the saga continues ….. month after month, Year after year. ……

And zero from Vodacom!!!!!!
MS
Marc S's update31 Mar 2026, 09:36
Reviewer Update
Hi

You ask for my number of the 21st.
I gave it immediately.
Today is the 31st and ZERO from Vodacom !!
Nothing……!
No help. No assistance. No resolution. Usual nothing from Vidacom.

Thxs
MS
Marc S's update25 Apr 2026, 03:32
Reviewer Update
Hi

Days, weeks, months, years, and zero resolution from Vodacom!!!!!
They just leave their paying customers out here in the cold with no resolution to their problems.

Doesn’t that tell a story …….

Thank you
MS
Marc S's update03 May 2026, 03:03
Reviewer Update
Hi

Days, weeks, months, years, and zero resolution from Vodacom!!!!!
They just leave their paying customers out here in the cold with no resolution to their problems.

Doesn’t that tell a story …….

Thank you.
MS
Marc S's update09 May 2026, 13:26
Reviewer Update
Hi

Days, weeks, months, years, and zero resolution from Vodacom!!!!!
They just leave their paying customers out here in the cold with no resolution to their problems.

Doesn’t that tell a story …….

Thank you.