Zero Rating for Vodacom

I have a problem where I connect to my router buy it takes me to the Gateway page. I spoke to your consultant yesterday and he told me I will be assisted within 24 hours. The ref number for my request is SR***

I spoke to another consultant today and she could not help me with the login details. The admin/admin username and password that she gave me would not work. I later spoke to another consultant who told me it will take 48 hours to get assistance since she has escalated to L2 support. I asked for number for L2 support and she said that there is no phone number for L2 support.

I have to say that I am very disappointed with the service (or lack thereof) from Vodacom. In this time where we are working from home, it is so inconsiderate of Vodacom to leave their customers unassisted for such prolonged times.

I am disappointed by Vodacom and at this point, it will be unwise for me not to shop around.