YE
Yvette E

1 reviews | Active since Feb 2018

10 Mar 2018, 16:59

Zero Rating

If there was a zero rating for Discovery Insure! Trust me this would be my rating of choice.

Once again my effort in trying to get my claim settled with Discovery Insure has failed.

It is now going on 7 months trying to sort out this ****!

I received a call on 8th March 2018 at exactely 08:55 from Thami Moloi I told her that it's inconvenient for me to talk now as I'm in a training session and if she could please call me back at 11:00. Today is Saturday 10th March 2018 and still no call.

So today on a Saturday 10th March 2018 I received an email from Thami Moloi stating that she has tried contacting me but to no avail and that I must call Discovery Insure regarding my claim! What odasity you have.

I will NOT contact Discovery Insure as I have sent email upon email and still it has not been dealt with.

I think my only option is to go to the Ombudsman as im getting no joy from Discovery Insure.

I have now had it!!

0
Replies (2)
Vodacom
Vodacom's reply11 Mar 2018, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Mar 2018, 09:15
Official

Good day,

Please contact Discovery directly to assist with your query.

Regards,
Renzo Maart

Best regards,