Zero-Rating!!!!!!!!!!

If Zero-Ratings were possible, that is what Vodacom would get from me! Absolutely FED-UP!! Renewed 2 of my contracts through Vodacom, which was my first mistake, for them to add extra bonus data and bonus voice, that the consultant at the branch said I needed to phone customer care to remove, which is what I did that very same day (this was 4 Oct). Since then I received my November bill, WITH THE VERY SAME THINGS I CANCELLED still on my bill, only to phone again on 4 November, for the lady to tell me, these bonus packages cannot be cancelled, as they were part of the promotion, that was supposed to be given for FREE!! But i must just pay the bill for this month (November), and the amounts will be refunded for the following month. So I followed up today with Customer Care, 19/11, only for this lady to tell me, NOTHING has AGAIN been cancelled, but it CAN be cancelled, and this should actually be paid for!!! My actual question is, how HARD is it to cancel something that a customer doesn't want on her contract!?? I am paying for a service, and if I don't want a particular service, JUST REMOVE IT!!

Needless to say, I have to go BACK to the branch I got the contract from originally, to cancel the one thing that the consultant wasn't able to cancel on the phone, where they told me originally I had to phone customer care because they couldn't cancel anything at their branch.

Signed, One-Seriously-****ed-Off-Customer