Zero rated unappreciated customer.

I had a bad experience with vodacom.I reversed a debit order in May due to unforseen circumstances.I made payent arrangements with their consultant.When requesting feedback,I had to repeat my story to four differnt consultants. I payed the instalment that I reversed and I was told that I owe for the month of june,which I had asked them to deduct as there were funds available in my bank account.Vodacom locked my phone stating that I was in arreas of R5 000 and more Rands.I had an agreement with their consultants to mae a payment for May which I honoured,but my line was still locked.I complained bitterly abot this and I was reffered to a decision maker by the name of Ashwin Abraham,who was adamant that I had instructed the bank to cancell my debit order with Vodacom,which is a complete lie.He was very arrogant and unsimpathetic to me and out of frustrationI requested that they cancell my contract.He refused with such arrogance.I don't understand how so many people in one company can interprete their policies differently. I am so frustrated with the treatment I received from Vodacom.