Zero-rated poor service for Vodacom New market Alberton Repairs Jhb

Vodacom Alberton Newmarket Repairs store is the worst Vodacom experience I have encountered.I have been with Vodacom since 2000.I had a loss of information on my Samsung S20Fe.I took it to the store in Alberton Jhb and was told "I dont know what the problem is on your phone.Two days later returned back to the store but told to get it to Repairs store in New Marke***** been an epic disaster for 2 weeks now with no phone.Technician Darren and Ihsaan are contradictory and dishonest with statements from 'I dont know;parts were removed,parts had to be ordered,to telling a consultant that "nothing was done on the phone" to an ambiguous "the mother board was replaced" All of which I had to return to the intermediate store 6 times with no one inetersted but the store manager admitting that the" phone was faulty and must be replaced".Two weeks later I am still without a phone having returned it yet again to Newmarket Repairs.They are not only highly *********** and unskilled,they contravened every act of the Consumer Protection Act and P.O.P.I act by not informing me or asking my consent!!All existing files and documents vanished when Newmarket Repairs returned my phone the first time!!My phone was tampered with and they still claim it will not be replaced!Vodacom expects me to continue to pay for a newly upgraded phone (less than5 months) which has been tampered with and is faulty!!!I am utterly appalled and totally disgusted at such poor service !!!