Zero pro active complaint resolution

<p>I am terribly disappointed in the level of service delivery from Vodacom' call centre. I have lodged a complaint regarding the ability to load data 72 hours ago. </p> <p>All that has been done regarding my query was a sms sent to my number stating that they are looking into the problem. Upon phoning in a second time to follow up on my complaint, the response was that I should just be patient and wait for a second sms - for what I ask you?!? </p> <p>There seems to be zero urgency from call centre staff to assist in resolving customer complaints as soon as they possibly can. A sort of "passing the bucket" attitude.</p>