ZERO, NIL, NADA, ZILCH CUSTOMER CARE/SATISFACTION

<p>I am a vodacom customer, that pay my contract via eft every month. Then on 16 November 2016, vodacom decided to do a debit order on my old account which is not active anymore. So because the account is not active the debit order ( which was a system glitch according to vodacom ) didnt go thru. So without noticing the payment didnt go thru, vodacom refunded the amount that was debited into the inactive account. So I never received any money from vodacom. Now vodacom placed my account in arrears until i pay them back the money which they wrongfully paid into this old account.</p> <p>Nobody at accounts, customer care or legal wants to sort this out. I have even sent emails to the legal department, but they just dont get back to me. Consultants say they will call me back, but nothing.</p> <p> </p> <p>Horrible service vodacom!</p>