CB
Cae B
1 reviews | Active since Jun 2015
28 Sept 2022, 17:11
ZERO Mobile Data Signal unless in a wifi zone
I have been struggling with my Vodacom mobile data signal for almost 2 weeks now. No answer on Vodacom phone lines. Is anyone sorting out this issue?
I literally have zero mobile signal on my phone if I leave my house or if I am not in a wifi zone. It says 4G and I do have data.
This is an issue no matter where I go whether it is home or work etc.
No one seems to have a straight answer or solution to this issue. Seems the only solution is to move away from Vodacom and go to a different provider
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Sept 2022, 08:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2022, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Cae B's updateReviewer Update
04 Oct 2022, 20:17Only call I got was someone asking if I wanted to upgrade. This troubleshooting doesn't work, I let a representative know this. A ticket was logged, the Vodacom App updated me and said "Resolved" which it clearly isn't. I was advised to wait for more time to give an update and haven't heard anything since. I have been a Vodacom supporter for many years, however I will be cancelling my contract and moving to a different provider. The customer service has been shocking.
CB
Cae B's update04 Oct 2022, 20:17
Reviewer Update
Only call I got was someone asking if I wanted to upgrade. This troubleshooting doesn't work, I let a representative know this. A ticket was logged, the Vodacom App updated me and said "Resolved" which it clearly isn't. I was advised to wait for more time to give an update and haven't heard anything since. I have been a Vodacom supporter for many years, however I will be cancelling my contract and moving to a different provider. The customer service has been shocking.