TM
Trevor M

1 reviews | Active since May 2012

19 Dec 2021, 09:10

Zero missed payments over 10 years and Vodacom Treats You Like *******

I opened a complaint with Vodacom about my Vodacom Account Credit Score being wrong. The only choice I had was to take a cheap deal that's expensive per gig. Vodacom decided to close my query/complaint because I took the ******* deal, I had NO CHOICE.

This problem is still not resolved. I want my profile to be corrected! Vodacom is treating me as if I don't earn an income. I want my profile back to what it should be. I've never missed payments and if I add up all the payments I've made to Vodacom it adds up to well over R100 000 without missing any payments.

Don't close this problem because it's not resolved. Please fix my profile according to my perfect payment history and open up all deals for my profile. You won't even give me a contract for R360 because the system says I'm broke????????????????????

I've never missed a payment, I just finished paying off my car in full. I own a house, all my debt is clear. Fix my credit profile please. This problem is not resolved. I was indirectly FORCED to take an inferior contract where you charge me more per gig and don't give any hardware. This is unacceptable. Fix the problem please. I should be P0500 AT LEAST!!!!! But besides the code, I can afford 1 or 2 thousand a month for internet, but you only want to give me cheap contract that are more expensive PER GIG. Please fix my account status or give me reasons as to why the system says I cant afford it. Over 10 years of payments without missing any.........

I'll check back here tomorrow to see if there's any progress. If not, I will open another complaint complaining about the fact that you closed the first complaint without asking me if it was resolved.

0
Replies (1)
Vodacom
Vodacom's reply19 Dec 2021, 20:35
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team