KC
Karabo C
1 reviews | Active since Sept 2014
02 Nov 2023, 08:13
Zero Integrity - Vodacom - Avoid if possible
Brief summary, I called the brand to inform them of my contract cancellation 1 month in advance as per their policy, the consultant confirmed 4 times on recorded call that my last payment would be R25. There after 4 different retention consultants called asking why I don’t want to extend or renew. Told them I regretted even opening the account for the various reasons I have. Come the last debit, the debit me R 1317. Now I’m the one chasing them for my refund like I stole my own money. Worst Brand. Worst customer service. Zero integrity.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Nov 2023, 09:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2023, 09:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
KC
Karabo C's updateReviewer Update
03 Nov 2023, 17:17It amazes me how you can get such stark contrast in customer experience in the same department. Bridgette from Vodacom has been the only person at Vodacom trying to assist. But it seems that management use their discretion to determine which policies apply accurately and which don’t. There’s no business integrity at Vodacom. They deliberately frustrate you so that you give up or give in to their dubious ways.
KC
Karabo C's update03 Nov 2023, 17:17
Reviewer Update
It amazes me how you can get such stark contrast in customer experience in the same department. Bridgette from Vodacom has been the only person at Vodacom trying to assist. But it seems that management use their discretion to determine which policies apply accurately and which don’t. There’s no business integrity at Vodacom. They deliberately frustrate you so that you give up or give in to their dubious ways.
Vodacom's replyOfficial
06 Nov 2023, 12:02Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2023, 12:02
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
KC
Karabo C's updateReviewer Update
14 Dec 2023, 16:49Still waiting for my refund. Quick to take the money but I have to jump through policy and lies to get my refund even when they acknowledge they are at fault.
KC
Karabo C's update14 Dec 2023, 16:49
Reviewer Update
Still waiting for my refund. Quick to take the money but I have to jump through policy and lies to get my refund even when they acknowledge they are at fault.