CF
Crisalda F

1 reviews | Active since Feb 2018

04 Feb 2021, 16:26

Zero follow through with Hello Peter complaints

Vodacom did not reverse the debit order. I had to call my bank to reverse it.

I was charged unpaid debit order fees, insufficient funds fee and late payment fees for my mortgage.

Not one person from Vodacom called me back to resolve this matter.

If I did not contact my bank to do a reversal I would still be waiting for Vodacoms *********** staff.

For all the people who have been hoodwinked and left to find alternative means, for all the people who did not receive help and just overlooked the excess bank charges because of Vodacoms messes, I am not one of your statistics!

Some competent Vodacom employee please contact me and tell me who is reimbursing me for all the additional charges I incurred because your system did not update on time n caused my mortgage to be paid late.

PATHETIC CUSTOMER SERVICE VODACOM SHOULD BE ASHAMED

0
Replies (3)
Vodacom
Vodacom's reply04 Feb 2021, 18:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CF
Crisalda F's update05 Feb 2021, 12:35
Reviewer Update
Instead of crediting my account. Vodacom added an extra R100 to my bill.

WHAT THE HELL IS GOING ON
CF
Crisalda F's update05 Feb 2021, 12:36
Reviewer Update
You guys there at VODACOM need to go for some sort of schooling because credit is not the same as adding on debt!!!