Zero Feedback and No Effort from Vodacom

Vodacom duplicated a debit order on my account since March this year. Since March this year I have been fighting to get the duplicate debit order stopped and the money refunded. The amount is currently more than R1200. I have been talking to so many different people. Left messages on online platforms, escalated queries, even went back to the Vodacom store, and I am still waiting for the money to be payed back into my bank account. I have three cellphone contracts and a fiber contract (where I waited a full year for installation!) with Vodacom. If I knew I can expect this level of service I would have never signed up for any one of these.