Zero F**** given from Vodacom!

This is my second complaint on this platform regarding the same unresolved issue. My first complaint was prematurely closed after a Vodacom representative contacted me. I received minimal feedback initially, but since then, there has been complete radio silence. Seven weeks have passed since I upgraded, and I still have no idea what is happening with my phone delivery. No one at Vodacom can provide a definitive answer about when I will receive my phone.

I am fed up with hearing the same excuse that someone else needs to give feedback before you can update me. This is not just appalling—it is outright pathetic! How does the largest telecommunications company in Africa get away with such poor, disgraceful service? This level of incompetence is absolutely unacceptable, and my patience has run out.

It is high time Vodacom takes action and resolves this issue immediately. I am utterly speechless that I am still in this position. Your company’s failure to deliver basic customer service is beyond disgraceful. Get this sorted out now!

My previous reference number is: EC-1TTW-2KNTKM