Zero effort to resolve problens

I purchased my blackberry internet service bundle on Friday the 25th. Not a word mentioned by the vodacom staff that there were problems with activation of BiS services. No internet on my phone for the last three days. I. Have been to various vodacom shops trying to resolve this, different excuses at each shop. My SIM card needs to be replaced, my phone needs to be replaced. Eventually I call customer services which tells straight away that there is a general BIS problem. Does not at all tell though, which number to call to resolve this, if this can be resolved, when it will be resolved. After a few calls I get eventually referred to the correct mumber, have to provide my details in order for my BIS to be activated...<br> Why on earth do I have to investigate to get to these details, why the hell if vodacom is aware of the problem do they not straight away tell their customer who to call and what to do? Why does nobody in one of the vodacom shops in the whole of ****** cape town know about this problem and is able to assist, if it is obviously a major <br> problem that Vodacom is aware of. Ridiculous attitude, ridiculous service. Still no BIS service working by today.