Zero Customer Support

So I have been a victim of Identity theft. 3 January 2024 I received notifications of 2 debit orders that went through my bank for Vodacom. This immediately worried me as I am not a Vodacom customer.

After going to a Vodacom store to check it was made clear that someone had cloned my identity and opened x2 contract on my name. Keep in mind the actual application that was completed and submitted had only half the information completed some not even correctly as the name on the application and the name of the ID provided was not even spelt the same. Yet somehow the *********** Vodacom staff member approved the contracts.

I have submitted all the required paperwork, SAPS affidavit included to Vodacom proving it was ***** and that I have not app**** for the contracts.

When I tried to follow-up with Vodacom I only received a quick one liner saying they confirm it was *****. No refund process to begin, no apology for *********** staff and zero feedback when I request answers.

This is the worst service provider I have ever dealt with.