1 reviews | Active since Oct 2014
Zero customer service Vodashop Norwood mall
I am so frustrated. I go into Vodashop Norwood Mall. A guy starts helping me but he cant keep still, keeps getting distracted, goes to do something else. First while helping me he gets up to help another lady, he says nothing to me and leaves me hanging, when I ask him about it he says that he was helping her and she had to get something from her car. Fair enough but say something to me. Then he starts helping me again and a colleague comes to show him something, he gets all distracted and starts panicking and walks out the shop. Then another lady just saunters up to me to carry on helping me with no explanation what so ever. When I express frustration to all the staff they all just stare at me, no ones apologizes. No one explains anything, the new lady doesn't know her products, when I ask her the difference between phones she has to look on some website and then tells me there is no difference. Eventually I was so annoyed I asked for the manager's email address and left. No apology, no nothing.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised that we will escalate the matter to the Field Service Consultant thats in charge of the store complaints. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised that we will escalate the matter to the Field Service Consultant thats in charge of the store complaints. Regards Ashwin Abdurahman Consumer Website Team(SA)
