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Pradhika P
1 reviews | Active since Nov 2024
06 May 2025, 08:47
Zero Customer Service- No Refund of Money!
As per my previous HelloPeter complaint, the issue is still not resolved and I have still not received my money, Vodacom USED TO BE excellent with service but these days they dont give a damn, Everyone wants to go AI and Bots and its frustrating when there are no contacts to humans who maybe will eventual do something, I am fed up with them *****ing. Its time to tale this to the Ombudsman. Enough is enough. It seems *********** clients and *****ing have become their core business, Disgusting!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 May 2025, 11:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2025, 11:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Pradhika P's updateReviewer Update
09 May 2025, 06:52I see my query was closed without anyone contacting ne to understand what the issue is. Again assumptions are made and the call is closed again, without checking in with me. Another classic, they always ask you to rate their service without a link to rate,?,? Is anyone actually going to contact me or not!!!@
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Pradhika P's update09 May 2025, 06:52
Reviewer Update
I see my query was closed without anyone contacting ne to understand what the issue is. Again assumptions are made and the call is closed again, without checking in with me. Another classic, they always ask you to rate their service without a link to rate,?,? Is anyone actually going to contact me or not!!!@
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Pradhika P's updateReviewer Update
09 May 2025, 09:11i received an sms, saying is closed. I have the sms to prove it. If there was a way to actually contact someone, i would send the sms received from Fortune Nagel. Its Fortune that asked to rate her service and as mentioned, there is no link to rate, no contact details, nothing. This seems to be a trend with Vodacom, asking to rate their service but there isn't a link r anything to actually rate the pathetic service! Its amazing how a telecoms company finds it difficult to contact someone, Disgraceful!
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Pradhika P's update09 May 2025, 09:11
Reviewer Update
i received an sms, saying is closed. I have the sms to prove it. If there was a way to actually contact someone, i would send the sms received from Fortune Nagel. Its Fortune that asked to rate her service and as mentioned, there is no link to rate, no contact details, nothing. This seems to be a trend with Vodacom, asking to rate their service but there isn't a link r anything to actually rate the pathetic service! Its amazing how a telecoms company finds it difficult to contact someone, Disgraceful!
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Pradhika P's updateReviewer Update
14 May 2025, 10:41Again, you guys are really not understanding the complaint! I have asked numerous times that I be called so we can sort out but you refuse to call me!!!! I guess its very costly for a TELECOMS company to make a call.!!!i still did not get refunded. I will never understand why its so difficult to call a client.
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Pradhika P's update14 May 2025, 10:41
Reviewer Update
Again, you guys are really not understanding the complaint! I have asked numerous times that I be called so we can sort out but you refuse to call me!!!! I guess its very costly for a TELECOMS company to make a call.!!!i still did not get refunded. I will never understand why its so difficult to call a client.