Zero customer service during lockdown

I logged a review on the 18th of June and the only reply I got was: a consultant will be in contact with you. And nothing. No response on any of my replies.

If you do not look after your customers your competitors will.

I am so annoyed and frustrated. During this time we are encouraged to stay at home and deal with matters online, but all your online channels are not available and insufficient and your customer service sucks. I have been trying to upgrade my contract for 8 days now.

I have called every call centre number available on your site. The email contacts have been disabled and the number 082111 they refer you too does not exist. I got through to the business call centre and they couldn't help me either just sent me back to the personal line that says we are unable to take your call right now.

Should I rather go to MTN or Cell C or telkom? Because clearly you are not interested helping your existing customers. I have 4 contracts with you and if this is the way you want to treat me i can leave. I dont need you.

I can go to a vodashop but i refuse to pay R150, it is not my fault that there is a pandemic and not my fault that none of your online platforms are working.

I managed to create a request for upgrade of my data contract on the vodacom website yesterday. But to my surprise it did not take as an upgrade. I received an email to say my application is under review waiting for a credit check. What for?

The deal i selected is for less than my current contract. This is for an upgrade of an existing number and quote reference number i received is ***9. I do not want a new number.

Nobody made contact with me. What number can I call?