MS
Maria S

1 reviews | Active since Oct 2014

01 Jun 2020, 16:08

Zero Customer Service.

Dear Vodacom If zero was an option that would have been your score from me with your pathetic customer service. I have app**** for a contact phone on 3 May and vetting was completed and approved on the 11th of May already and still no phones. I have been calling everyday with the promise that someone will call me back and no one has. if I call the call center now my phone number is even blocked... I would like to make special mention of the pathetic call center agent Kubashnie (Melissa) Pillay, and her supervisors that dont respond either. Also the agent on *** (which is a call i pay for by the way) named Cindy please consider another career option cause you rude attitude is not suitable for customer service.

0
Replies (1)
Vodacom
Vodacom's reply02 Jun 2020, 07:56
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team