Zero customer service

I phoned Vodacom upgrades because I wanted to convert to pay as you go. I was convinced to do a Sim only upgrade and was told it would be for both my contracts. I was told that each contract will be R99, but that I still had to pay R19 on my second contract for 3 months. The total should be R217 for 3 months and thereafter R198. Only one contract was updated. I have sent emails, tried to phone but no response. I sent an email to the upgrades department and was told to contact Vodacom--which is what I did. Still no answer and no comes back to me and my 2nd contract is still not upgraded. PATHETIC CUSTOMER SERVICE! Next time no one will convince me to take another contract. I am taking my number to another network. Ironically, every time Vodacom tries to sell me something they tell me what a valued customer I am because I have been with them for so long. Yet they can't even answer an email! PATHETIC!