ZERO CUSTOMER SERVICE AND FEEDBACK

Good day,

I would just like to report the terrible service received from Vodacom with an insurance claim. Firstly, I was not advised that I am under insured when upgrading last year December. This is not TCF? I had to pay in back premiums due to Vodacom's negligence. After handing in my damaged phone on 29/04/2021, I was told that I will be contacted within a week with feedback. After week passed and not a peep from Vodacom, I had to follow up daily, as no one bothered to call me and keep me posted. I needed to update my surname as well and sent an e-mail on 14/05/2021 - to date, I have not received feedback. I will be cancelling my insurance with Vodacom as their service is simply pathetic. In a year and a half when I upgrade - I will move to a new service provider as well. Vodacom is the worst, they have no idea how to treat their customers fairly and feedback is not a word in their vocabulary. This is not the first time I had issues with Vodacom and this after being with them for 17 years... no more, thank you.