Zero customer service - after they ***** your money

I wrote a review on 16 Oct, Vodacom answered on 17 Oct that they would get back to me and on 19 Oct they sent a private message which does not want to open. It has been almost a month and no-one has contacted me. So, Vodacom, are you still wondering why I am ending at least 2 of my 3 contracts when they expire..? I have been charged R99 for Showmax twice, after I phoned to have it cancelled and a Vodacom operator assured me I would not be billed.