Zero customer service after being ****med by vodacom agents

After I wrote on hellopeter a week ago, I thought they'd help resolve my issues but I thought wrong. My account was migrated back to its original state after I was falsely informed about my contract. I was also charged extra and requested a refund and i was told my claim is invalid and must go to a vodacom store to listen to my recording with the sales agent who **** to me. I wasted my time and petrol, went to the vodacom shop to be told they don't keep recordings and have never heard of such a thing before. The agents at the shop admitted that their colleagues always lie to get a sale or to get an upset customer off the phone. Very disappointing and disgusting.