Zero customer service

In December we canceled account and then in March we noticed that they still taking off that account. On 4/4/2020 we called again and the man who helped us taboiso saw they cancelation was on system but not processed correctly. So he did the finalization and gave the amount for repayment into my wife’s account . On the 29/4/2020 still no amount deposited so we called agin. After 1hour and 45 min the amount went down to almost nothing . And no repayment done. And on top of that they refuse to send the recording of our conversations to us . Keep sending from help center, cancelations, accounts, help center and back again. And still no one can help and they still taking money . Don’t use vodacom the steel from people and refuse to help ...