Zero Customer Service

<p>I have been requesting a letter / invoice / statement from Vodacom which includes my previous phone's make and model, and IEMI number for insurance purposes since the 3rd of January 2017. To date, I have sent over 15 emails to them querying this, received about 8 phone calls from them ensuring me it's being escalated and I still have NOTHING. Now all I get is auto responses asking me for my security details (ID, etc) which I have sent 5 times previously, no more phone calls, no more email responses.</p> <p> </p> <p>Honestly, how hard can this possibly be? Vodacom, I can assure you I won't be renewing my contract with you when it runs out. The service I have received (or NOT received as it were) is nothing short of pathetic.</p>