1 reviews | Active since Dec 2013
Zero Customer Service
<p>I have made upwards of 20 calls to Vodacom Customer Care, I have been transfered to the same solutions departement every time. My querry has been escalated 4 times. The call centre agents repeat the same scenario every single time, and still my service request query has not been attended to by any person. This is so unacceptable. Besides the fact that you take the time to call and follow up, the absolute unprofessionalism of the agents are shocking. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Mrs. Lynette De Lange
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my discussion with Mr De Lange I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,
Good Day Mrs. Lynette De Lange
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my discussion with Mr De Lange I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,