Zero customer service

A Vodacom call centre agent called me to organise an upgrade, but he **** to me about the specs of the phone. The phone call was Thursday 4 October at 10:10 - if someone from Vodacom actually wants to listen to a recording of the conversation. So I called to cancel the upgrade and told them to come pick up the phone (because I have a 14 day cooling-off period before they charge me for the upgrade) I phoned on the day it was delivered - Friday 5 Oct. Someone from Vodacom phoned me to hear if I asked for a collection - not a word of apology about their ***********, lying call centre operator! She said that she would check back with me on Tuesday to confirm if the pic-up has been done. It is now a week later and no call or pick-up. I hope they don't think that they are going to charge me for an upgrade or force me into a 24-month contract if the phone is picked up after 14 days!!! I don't even know why I am surprised anymore about their utter lack of service, since it has happened so many times.