ZERO Customer Service

The entire Vodacom4Me website is down. This is Vodacom's main customer service hub, but the call centre operators aren't even aware that it's down. Result: zero service offered to all customers nationwide today via both the website and the call centre.<br> <br> I usually go to Vodacom4Me for itemised billing statements - a service I PAY for. Considering the state of the South African postal service, this web-based service is often the ONLY way I can access this service I PAY for. When I contacted the call centre to request the itemised billing be emailed to me instead (because of Vodacom's failure, not my own!) I am told I have to wait up to 48 hours to receive it. This is unacceptable.<br> <br> If your web-based customer service is down due to technical issues, then you REALLY need to up your game in other area and ensure you are able to provide the service in alternate ways. Either that or REFUND ME for the service you are not supplying!!<br> <br> Finally, the supervisor at the Call Centre who I spoke to should be reprimanded for WORST CUSTOMER CARE EVER. Her exact words to me - twice: \There is nothing I can do."<br> NO \""I'm sorry\"""