Zero customer service

Been a loyal client for nearly 5 yrs, and for the 1st time ever couldn't pay my account in Dec. Called in Jan to try to make arrangements to pay off arrears and was told it can only be done in 2 instalments. Because the amount was high, I couldn't make the payment in Jan and my phone was soft locked. I received an email on 10/02, informing me that I had 7 days to pay the arrears, or else my line will be suspended and my phone locked, and threatening me with legal action. My phone was locked today 15/02, and when I called to query this, as my 7 days are not yet over, I was informed that nothing will be done until the amount has been settled. No-one was prepared to discuss the matter any further. I have in the mean time also been slapped with a R2000 data bill. I have NEVER EVER in my life used this much data and always immediately buy a new bundle once my bundles run out - never more than 3GB pm. Nice to know that your loyal customers who give you no hassles are treated like ******* and you do not value relationships. My spend has been enough to allow a forced upgrade in 2013 and suddenly my support means nothing. You definitely won't be seeing me when my contract runs out.