RT
Rob T

1 reviews | Active since Dec 2014

25 Jan 2017, 09:14

Zero customer care services ! ZERO

<p>I am sick of calling Vodacom to resolve this Content Services that I am being charged for which I never ever subscribed to.</p> <p>My refference number which means nothing so far is S4-NAJ3X-XJT90 </p> <p>I have left more than 17 messages for customer care to call me back and I am still waiting ! More than 3 weeks now. <br />I have been to a Vodacom service center and tried to resolve this issue there with no success.</p> <p>When I was there the lady showed me this Content Services **** and unsubscribed right there on her computer screen and I am still being charged.<br />How the hell can this be allowed????</p> <p>I don't ever use my cell phone for internet use. NEVER.</p> <p>I want asnwers. These ****s were tried in the UK and the cell phone company were sued for millions.</p> <p>I demand a full refund!</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2017, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,