Zero Customer Care - No Follow Up !

<p>On the 28th of June I reported a ********** upgrade that was processed on my number ********** 024.</p> <p>I was asked to send through my ID and a supporing letter (signed), which I did. I then received an SMS asking me to send through a certified copy of ID and a supporting affidavit; which I did on the 11th of July.</p> <p>Up to today, there has been no follow up call received from Vodacom; up until I decided to call them myself to check whats happening - and to my most dissapointment I was informed by Maditaba from Solutions dept that Vodacom doesnt have my documents on their system. She asked me to forward thru the documents (again) to her and she will let me know when she has received them and she will forward them thru to the relevant department. I did forward the docs thru, but like-wise I received no follow up call (even after a promise from Maditaba).</p> <p>I am very much frustrated on Vodacom's poor service and their attitude of "no care" to customers. I did not process an upgrade on my number, and yet I am suffering high debits on my account and this huge inconvenience !!!</p> <p>I guess it is true that once a person (or a company) grows big, there is likelihood of caring less for customers!</p> <p> </p> <p>This is Pathetic.. I need this ******* upgradse reversed and all the incorrect amounts debited on my account also reversed, Can you atleast value myself as a single customer ????????</p> <p> </p> <p> </p>