ZERO Comunication RE: EC-1J5A-2L23UL Dispute

My contract was upgraded **********ly and another contract was taken out on my name by what I believe the assistance of Vodacom. After 2 days of phoning and trying to get to the bottom of things someone suggested I log a dispute with the ***** department. This was after about 13 calls to various helpdesk and accounts people. After logging the complaint on 2 Feb 2018 the upgrade was lifted and I received a response on 6 Feb 2018 that the line will be cancelled. I was informed that the second line is with forensics. I enquired after two days on the progress but since then Vodacom mail services are apparently down, as none of my mails are rep**** on.

It is now almost time for the debit order to go off on my account and I don’t think Vodacom cares about the extra money I need to pay for their lack of service delivery. The invoice is 6 times higher than normal.