Zero Assistance

I’m writing this mail with extreme disappointment as I always thought highly of Vodacom and all services rendered by your corporation, however on the 17 July I collected my new LG handset from your Vodacom store at 147, Clearwater Shopping Centre, Christiaan de Wet and Hendrik Potgieter Rd, Strubens valley, Roodepoort, after leaving the store early evening I made a call and was immediately aware of the fact that I could not hear clearly” this was not consistent as the sound volume would be fine for a while and then from nowhere would blast and the next moment it was extremely soft” the next day I returned to the store, they assisted me by adjusting the volume settings, I left but the problem continued, taking and making calls became extremely frustrating and sounded extremely unprofessional as I struggled hearing clients, I returned to the store the following Monday still within my 7 day period, a gentleman instore from LG assisted me and advised that I should remove the silicone pouch and see if that might resolves the matter as it was not a great fit and they were still awaiting new pouches. The pouch was then removed, this alone left me confused as the pouches comes with the phone and LG should be confident in there product not to roll stock out into the market that might have faulty accessories, however I trusted the sales executive to know his product and left doing what he said. The next day I left to a construction site in Brits where I am currently working on a contract, as I took calls I became aware that the issue was not resolved by removing the pouch and I was not able to refit the pouch as I was still in Brits. With constant adjustment to the sound in order to not come across unprofessional with clients, the phone slipped from my hand and the screen was damaged, I returned the phone to Vodacom Clearwater on my 7th day and up until today the 20th of August more then a month the matter later has not as yet been resolved.

This phone has been faulty from the first day I collected it from Clearwater Vodacom and management at the store is well aware of this, I’m not willing to take responsibility to any damages.

Your assistance with regards to resolving this will highly be appreciated as I would really not want this to leave a bitter taste to parties.

Kind regards Neil Syffert