Zero assistance

December last year there was ***** on my account. Someone in CT upgraded the contract. 5 months ago you said this was sorted out and everything on my account was sorted out and ok. 3 days ago I tried to upgrade my account and told I cant because it is still sitting with the ***** department, after 5 months and no one contacted me that there still might be a problem. The Vodacom shop i was at has called the accounts dept 7 times to try and get this sorted out and esculate something to the ***** dept to fix a status so i ican upgrade. What is going on??????