ZERO aftersales support.

I was called by a telemarketer from Vodacom offering me a new contract that included 40GB + 40GB Night Owl data and 50 minutes. I agreed to the deal based on that promise. The contract started on 1 August, yet the 50 minutes have never been added.

I’ve wasted countless hours contacting customer care, repeating the same story over and over, only to be sent around in circles. Eventually, someone admitted they could see the system tried to add the 50 minutes but it was rejected. When I asked for the sales call recording to be reviewed (since that is what I agreed to), I was told it would be done—but they couldn’t give me any timeframe, and now we are at the end of August with ZERO feedback.

To make matters worse, they couldn’t even give me a reference number or escalation number, so I have no way to track the issue. This is completely unprofessional and unacceptable for a company of this size. Luckily for Vodacom, none of the other telecommunication companies are any better, and that is probably the only thing keeping them afloat.

This conduct falls under Section 41 of the Consumer Protection Act, which prohibits misleading and deceptive marketing. I agreed to this contract based on what was promised during the sales call. If this matter is not resolved, I will escalate it further to the National Consumer Commission for investigation and take any other legal steps necessary.