dH
dieter H

1 reviews | Active since Jul 2010

05 Feb 2017, 15:26

ZERO AFTER SALES SERVICE

<p>I HAVE BEEN TRYING FOR 4 MONTHS NOW TO GET A BATTERY FOR MY SAMSUNG GALAXY NOTE 4 EDGE. I HAVE TRIED EVERY CELLPHONE SHOP IN KLERKSDORP WITHOUT ANY LUCK, THE VODOCOM SHOP WHERE I SIGNED A TWO CONTRACT HAS ALSO TRIED WITHOUT SUCCESS TO GET ME A NEW BATTERY.</p> <p>THIS EMAIL IS TO INFORM VODACOM THAT IF IT CANNOT SUPPLY ME WITH A BATTERY OR REPLACE THE PHONE WITH A PHONE WITH THE SAME VALVE BY THE 25 FEBRUARY 2017, I WILL CANCEL MY DEBIT ORDER AND STOP PAYING MY ACCOUNT.I WILL NOT PAY FOR A PHONE THAT IS ON CONTRACT AND WHICH I CANNOT USE.</p>

0
Replies (1)
Vodacom
Vodacom's reply06 Feb 2017, 06:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team