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I have experienced bad bad service from Vodacom since March this year. Tell me why I can't even speak to a Supervisor on duty? When I request to speak to a supervisor, am told that the supervisor is not available for the day. My problems started in March/April this year and since 19 May I've been phoning on a daily basis. Last call I had today with Nozipho was very unpleasant. My last SR*** (request for cancellation) logged on 27 May 2026, today is 29 May, it is still not actioned!!!! I need to cancel my arrangement with Vodacom with no penalty fees, my email below was ignored!!!!! How do you improve on your customer service when you do is just to ignore?????

I am writing to formally raise my dissatisfaction regarding the ongoing issues I have been experience with my Wifi connection. For a prolonged period the service has been unreliable, with frequent disconnections and being offline with no network.

This has caused so much inconvenience, as I am often forced to go to alternative locations and pay additional costs especially at restaurants as I am forced to have meals and petrol to go to these places etc.

I addition I have logged several requests and complaints regarding the same issues. There’s been little to no follow-up or permanent resolution provided. This has been extremely frustrating and disappointing from Vodacom. 1. SR*** (wasn’t given a number on a call I made before this one) 2. SR*** 3. SR*** 4. SR*** (request for cancellation)

Considering the ongoing poor service experience and the inconvenience caused, I request the cancellation of my contract without penalties or cancellation fees as the service received has not met any of my expectations.